Terms of Use & Privacy Policy

Terms of use of website

•  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, text, layout, look, appearance and graphics. Reproduction is prohibited.

•  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Personal information

The types of personal information we may collect about you include:

• Your name 

• Your contact details, including email address, mailing address, street address and/or telephone number

• your demographic information, such as postcode

• information you provide to us through customer surveys

• your preferences and/or opinions

• details of products and services we have provided to you and/or that you have enquired about, and our response to you

• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider

• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information

any other personal information requested by us and/or provided by you or a third party​.

We do not collect and store sensitive personal information

 

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• To enable you to access and use our Site, associated applications and associated social media platforms

• for internal record keeping and administrative purposes

• to contact and communicate with you

• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms

• to run competitions and/or offer additional benefits to you

• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

to comply with our legal obligations and resolve any disputes that we may have

 

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators

• our employees, contractors and/or related entities

• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you

• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights

• third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

 

Your rights and controlling your personal information​

 

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will  collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

 

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us

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Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

 

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

 

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

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Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a webpage. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

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Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Disclaimer

We will not at any time ask for payment details, account details or any sensitive information via our website, therefore we do not take responsibility for any additional information you provide to us outside of submission forms ie: Request a quote, contact us.

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